Refunds.

Floors

Payments for floors are final once your floor is on the tower. We refund in full when:

• you were charged twice for the same thing by mistake (we refund the extra payment),
• you paid but your floor never appeared, and we can’t fix it within a day, or
• the law where you live gives you a right to a refund.

We don’t refund because another startup outbid you, because the floor didn’t bring the traffic you hoped for, or because we removed it for breaking the terms.

Crown Audits

• If we haven’t delivered your report within 7 days of payment, you can have a full refund.
• If we can’t audit your site at all, for example because it’s down or blocks our checks, we refund in full.
• Once the report is delivered, the audit is final. If something in it is wrong, tell us and we’ll correct the report.

How to ask

Email hello@holdmycrown.in from the address you paid with, and include the receipt from Dodo Payments or the order link. We reply within two working days. Refunds go back to the card or account you paid with, through Dodo Payments, and usually arrive in 5 to 10 working days.

What a refund changes

A refunded payment comes off your floor’s total. You can drop down the tower, lose a crown, or lose the floor if nothing else was paid for it. A refunded audit loses its report and its badge.

Chargebacks

Please email us before you go to your bank. A chargeback filed without contacting us first breaks the terms: we take the floor down and may refuse future orders.